Help Center
Find answers, guides, and resources to help you trade on Exchange.
Getting Started
How to Create an Account
Visit the registration page and enter your email address and a strong password. You will receive a confirmation email — click the link to activate your account.
How to Deposit Funds
Navigate to Wallet > Deposit from the main menu. Select the cryptocurrency or fiat currency you want to deposit. Always double-check the network and address before sending.
How to Verify Your Identity (KYC)
Go to Profile > Verification to begin the KYC process. You will need to provide a government-issued ID (passport, national ID, or driver's license) and a selfie for facial verification.
Trading Guide
Spot Trading Basics
Spot trading lets you buy and sell cryptocurrencies at the current market price. Navigate to Trade > Spot, select a trading pair (e.g., BTC/USDT), and place a market or limit order.
Futures Trading Basics
Futures trading allows you to speculate on the future price of an asset with leverage. Go to Trade > Futures, choose your contract and leverage level. Be aware that leverage amplifies both gains and losses.
P2P Trading
Peer-to-peer trading connects you directly with other users. Browse available offers or create your own listing. The platform holds the crypto in escrow during the trade.
Frequently Asked Questions
How long do deposits take?
Crypto deposits are credited after the required number of network confirmations. Fiat deposits via bank transfer typically take 1-3 business days.
What are the withdrawal fees?
Withdrawal fees depend on the asset and network you choose. Crypto withdrawal fees cover the blockchain network fee. Check the Wallet > Withdraw page for current rates.
How do I enable 2FA?
Go to Profile > Security and click 'Enable Two-Factor Authentication.' Download an authenticator app, scan the QR code, and enter the 6-digit code.
What KYC documents are accepted?
We accept government-issued photo IDs including passports, national identity cards, and driver's licenses. Documents must be valid and clearly legible.
What do I do if my deposit hasn't arrived?
First, check the transaction status on the relevant blockchain explorer. If the transaction is confirmed on-chain but not credited, go to Wallet > Deposit History.
How do I contact support?
You can reach our support team through the live chat widget on any page, or by emailing support@exchange.com. Our team is available 24/7.